Privacy Policy

Shrieya Commercial ("we", "our", or "us") provides IT products, technology solutions and related business services. This Privacy Policy describes our practices regarding personal information collected when you visit our website, request product information, submit an enquiry or communicate with us.

This policy applies to website visitors, prospective customers, customers and business representatives whose personal information we process in connection with these activities.

Depending on how you interact with us, we may collect the following information:

Information You Provide

• Your name, business name and job title.
• Email address, telephone number and WhatsApp number.
• Product requirements, enquiry details and requested quantities.
• Delivery or billing details where necessary to fulfil a business request.
• Messages, attachments and other information you voluntarily provide.
• Communication preferences and marketing-consent records.

Information Collected Automatically

When you use our website, our hosting and analytics services, where enabled, may process technical information such as IP address, browser type, device type, visited pages, referral source and approximate usage timestamps.

We may use personal information for the following purposes:

• Responding to enquiries and providing requested product information.
• Preparing quotations, product recommendations and business proposals.
• Communicating about orders, deliveries, warranties and service requests.
• Providing customer support and managing business relationships.
• Sending promotional communications where appropriate permission exists.
• Maintaining website functionality, security and service quality.
• Preventing fraud, investigating misuse and meeting legal obligations.

We process information only where there is an applicable lawful basis, including valid consent where required.

Shrieya Commercial may use the WhatsApp Business Platform to respond to enquiries, provide customer assistance, share product information and send permitted business communications.

WhatsApp Marketing Consent

We send WhatsApp marketing messages only where we have obtained the permission required for that communication. Providing a phone number through a general enquiry does not automatically mean you have subscribed to promotional messages.

Types of WhatsApp Messages

• Responses to customer enquiries.
• Requested product and quotation details.
• Service and order-related notifications.
• Promotional offers and product announcements where permission exists.

Opting Out

You may withdraw your consent for WhatsApp marketing messages by replying STOP to our business number or by contacting us through our website.

We maintain opt-out preferences to help prevent further promotional messages. Withdrawal of marketing consent does not necessarily prevent communications needed to respond to your separate service or support requests.

Our website may use cookies or similar technologies to support essential website functionality, maintain preferences, improve security and understand website performance where analytics are enabled.

You can manage or restrict cookies through your browser settings. Disabling essential cookies may affect certain website functions.

Where applicable law requires consent for non-essential cookies, we will seek that consent before using them.

We may share relevant personal information with service providers and business partners where necessary for legitimate business purposes, including:

• Website hosting and technical infrastructure providers.
• Email and communication service providers.
• WhatsApp Business Platform providers.
• Logistics, warranty or service partners involved in fulfilling requests.
• Authorities where disclosure is required by applicable law.

We do not sell personal contact information to third parties for their independent marketing purposes.

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include access restrictions, secure communication protocols, system monitoring and administrative controls.

No internet transmission or storage system can be guaranteed completely secure. We encourage you not to send passwords or sensitive financial credentials through ordinary enquiry forms.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain relevant business records, resolve disputes and comply with applicable legal obligations.

Where a person opts out of marketing, we may retain limited suppression information to respect that preference.

Retention periods may differ depending on the type of information and the purpose for which it was collected.

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about how your personal data is processed.
• Request correction of inaccurate or outdated information.
• Request deletion of personal information where applicable.
• Withdraw consent for communications that rely on consent.
• Raise concerns or grievances regarding our data practices.

We may need to verify your identity before fulfilling certain requests. Some information may need to be retained where required or permitted by law.

Our website may include links to manufacturers, technology partners, social media platforms or other external websites.

These websites may operate under their own privacy policies. We encourage visitors to review those policies before providing personal information.

Our website and business enquiry services are primarily intended for adults and business representatives. We do not intentionally seek personal information from children for marketing.

If you believe a child has provided personal information without the required authorisation, please contact us.

We may revise this Privacy Policy to reflect changes in our services, business practices, technology or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

If you have questions about this Privacy Policy, want to update your personal information or wish to exercise an applicable privacy right, please contact Shrieya Commercial.

You can also use our Contact Us page to submit a privacy-related enquiry.